Terms of Service

Carina & Ryan: Married

Floral Varieties
We promise to create floral arrangements as close as possible to the original inspiration photos and drawings that we go over together. Due to variances in our natural materials, (like changing seasons, weather issues and the perishable nature of our materials) we do not guarantee any specific floral varieties or colour palettes.

Due to Covid19, one postponement date will be accepted per booking fee, for a total of two dates per booking. If you require a second postponement date (a third date), the initial booking fee will be considered expired and a new booking fee will need to be paid. As always, the booking fee is non-refundable and non-transferable.

For events taking place before December 31st, 2021, a non-refundable flat fee of $150 is required to hold your wedding date and book our services. This booking fee will be subtracted from the full total of your order after tax and is good for only one date change. If a third date is required, this booking fee will be considered obsolete, and a new booking fee of $150 will be required to hold a new date.

For events taking place after December 31st, 2021, a non-refundable booking fee of $100 will be required to book our services. This booking fee will cover the consultation, administration, and securing one wedding date. This booking fee is separate and will not be subtracted from your wedding order.

All booking fees are not transferable to anyone else or any other couple. For orders under $300 before tax, the fee to hold your event date will be 50% of your order before tax and will be subtracted from your total. All orders must be finalized at least 3 weeks (21days) before your wedding day. Full payment is due 3 weeks (21 days) before your event date.

Full payment is due 3 weeks (21 days) before your wedding or event date. We accept most forms of payment including cash, cheque, email money transfer and credit card. Payment made by credit card will be charged a fee of 3.4%. Any email money transfers can be sent to sakurah75@gmail.com.

Delivery and Pickup
Delivery fees are charged based on the delivery zone. One free delivery within Charlottetown will be provided for each order over $1500. Each additional delivery will be based on the delivery zone. We require a 3 hour time window for each delivery. Orders under $500 are pick-up only.

Set Up
An additional basic fee of $50 per location will be charged for all deliveries requiring set up. Examples of set-up include: placing centrepieces, arranging foliage and/or flowers, attaching archway accents, pew markers etc. If set-up is expected to take longer than 1 hour, set-up fees are $50 per hour.

All rented items (like archways, pedestals, centrepiece vases, altar vases etc.) will be charged a rental fee per item. Broken vases and other damaged items will be handled on a case by case basis by the severity of damage to the item(s). You are responsible for returning all rented items to the address below by the Wednesday immediately following your event date.

We do not provide tear-down services. You are responsible for disposing of any items at the venue(s) and for returning all of our rented items to the address below.

Floral Refunds
Refunds on floral arrangements will only be provided up to 3 days after the event date. Refunds are provided per item on a case by case basis. Full refunds for florals are only available on items that are deemed completely defective and thus unusable. Full refunds will also be provided on any missing floral items. Only partial refunds of up to 50% are available on any other items in question.

Private Studio
We are a private studio based business and not a retail shop. There is no location that has a retail storefront or that is open to the public. All consultations and in-person meetings need to be scheduled in advance. The drop-off of any items can be left under the awning by the front door at the address below.

Thank you so much for choosing Sakurah’s Flower Studio! We can’t wait to start designing your floral bouquets!

Sakurah’s Flower Studio
4359 Route 13 (Rennies Rd.)
Hunter River, PE
C0A 1N0