We promise to create floral arrangements as close as possible to the original inspiration photos and drawings that we go over together. Due to variances in our natural materials, (like changing seasons, weather issues and the perishable nature of our materials) we do not gaurentee any specific floral varieties or colour palettes.
Delivery fees are charged based on the delivery zone. One free delivery within Queens County will be provided for each order over $1500. Each additional delivery will be charged at the fee shown on our delivery map based on the delivery zone. We require a 3 hour time window for each delivery. Orders under $500 are pick-up only.
An additional basic fee of $50 per location will be charged for all deliveries requiring set up. Examples of set-up include: placing centrepieces, arranging foliage and/or flowers, attaching archway accents, pew markers etc. If set-up is expected to take longer than 2 hours, set-up fees are $25 per hour.
All rented items (like archways, pedestals, centrepiece vases, altar vases etc.) will be charged a rental fee per item. Upon receipt of the returned items in good condition, we will fully refund the rental fees for each item. Broken vases are not refundable. Other damaged items will be handled on a case by case basis by the severity of damage to the item(s). You are responsible for returning all rented items to the address below by the Wednesday immediately following your event date.
We do not provide tear-down services. You are responsible for disposing of any items at the venue(s) and for returning all of our rented items to the address below.
A non-refundable flat fee of $150 is required to book our services and hold your wedding date and is good for only one date change. After that, a new booking booking fee of $150 is required to hold a new date. For orders under $300, the fee to hold your event date will be 50% of your order before tax. The booking fee for all orders will be subtracted from the full total of your order after tax. All booking fees are not transferable to any other couple. All orders must be finalised at least 3 weeks before your wedding day. Full payment is due 3 weeks (21 days) before your event date.
We accept most forms of payment including cash, cheque, email money transfer and credit card. Payment made by credit card will be charged a fee of 3.4%. Any email money transfers can be sent to firstname.lastname@example.org.
Refunds on floral arrangements will only be provided up to 3 days after the event date. Refunds are provided per item on a case by case basis. Full refunds for florals are only available on items that are deemed completely defective and thus unusable. Full refunds will also be provided on any missing floral items. Only partial refunds of up to 50% are available on any other items in question.
We are a private studio based business and not a retail shop. There is no location that has a retail storefront or that is open to the public. All consultations and in-person meetings need to be scheduled in advance. The drop-off of any items can be left under the awning by the front door at the address below.
Thank you so much for choosing Sakurah’s Flower Studio! We can’t wait to start designing your floral bouquets!
Sakurah’s Flower Studio
4359 Route 13 (Rennies Rd.)
Hunter River, PE