Terms of Service

Carina & Ryan: Married

Floral Varieties

We promise to create floral arrangements as close as possible to the original inspiration photos and drawings that we go over together. Due to rare variances in our natural materials, (like changing seasons, weather issues and the perishable nature of our materials) we do not guarantee specific floral varieties or exact colour palettes.

Booking

A non-refundable flat fee of $150 is required to hold your wedding date and book our services. This booking fee will be subtracted from the full total of your order after tax and is good for only one date change. All booking fees are non-transferable to any other couple or for any other purchase. For orders under $300 before tax, the fee to hold your event date will be 50% of your order before tax and will be subtracted from your total. All orders must be finalized at least 3 weeks (21days) before your wedding day. Full payment is due 3 weeks (21 days) before your event date.

Third Party Bookings

For companies hiring my services as part of a their packages or services, deposits will be a flat rate of $150. The company who hires my services is responsible for making payments, notifying me of any changes and arranging for items to be picked up. Flexibility will allowed depending on changing circumstances.

Covid-19

Due to Covid19, one postponement date will be accepted per booking, for a total of two dates per booking. If you require a second postponement date (a third date), the initial booking fee will be considered expired and a new booking fee will need to be paid. As always, the booking fee is non-refundable and non-transferable.

Quotes & Proposals

The client is welcome to make any needed changes and updates to our original list of items up until 3 weeks before the event date. The florist can also update pricing as needed based on differences in costs up until 3 weeks prior to the event/ when final payment is due.

Payment

Full payment is due 3 weeks (21 days) before your wedding or event date. We accept most forms of payment including cash, cheque, email money transfer, and credit card. Payment made by credit card will be charged a fee of 2.9%. Any email money transfers can be sent to sakurah75@gmail.com.

Delivery and Pickup

Delivery fees are charged based on the delivery zone. Each additional delivery will also be based on the delivery zone. We require a 3 hour time window for each delivery. Orders under $500 are pick-up only.

Set Up

An additional base fee of $50 per location will be charged for all deliveries requiring set up. Examples of set-up include: placing centrepieces, arranging foliage and/or flowers, attaching archway sprays, pew markers etc. If set-up is expected to take longer than 1 hour, set-up fees will be charged accordingly. If you are repurposing items, you are responsible for moving them. We only offer a ‘one-pass’ delivery service, so after completeing initial set-up, we do not double-back to move items to new locations or venues.

Tear-Down

We do not provide tear-down services. You are responsible for disposing of any non-rented items at the venue(s) and setting rented items aside for pick up (if within a 30 min drive of Hunter River, see rentals section).

Rentals

All rented items (like archways, pedestals, centrepiece vases, altar vases etc.) will be charged a rental fee per item. Broken vases and other damaged items will be handled on a case by case basis by the severity of damage to the item(s). If your venue is within a 30min drive from Hunter River, we will pick up all rented items. For all other locations (Mill River, Souris, Summerside, Brudenell, Crowbush etc) you are responsible for returning all rented items to the address below by the Wednesday immediately following your event date.

Floral Refunds

Refunds on floral arrangements will only be provided up to 3 days after the event date. Refunds are provided per item on a case by case basis. Full refunds for florals are only available on items that are deemed completely defective and thus unusable. Full refunds will also be provided on any missing floral items. Only partial refunds of up to 50% are available on any other items in question.

Cancellations

You are welcome to cancel any time prior to 21 days (3 weeks) before your event. The initial $150 payment is non-refundable, but any other payments will be refunded.

Private Studio

We are a private studio based business and not a retail shop. There is no location that has a retail storefront or that is open to the public. All consultations, meetings and pick-ups need to be scheduled in advance. The drop-off of any items can be left under the awning by the front door at the address below.

Sakurah’s Flower Studio – 4359 Route 13 (Rennies Rd.), Hunter River, PE C0A 1N0

Thank you so much for choosing Sakurah’s Flower Studio! We can’t wait to start designing your floral bouquets!

Sakurah’s Flower Studio – 4359 Route 13 (Rennies Rd.), Hunter River, PE C0A 1N0